Privacy Policy
1. Commitment to Privacy
Clinic One respects your right to privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose and store personal information submitted through our website hosted on Squarespace, including general enquiries, employment applications and expressions of interest.
2. Information We Collect
When you use our website, including when submitting an enquiry, we may collect:
Your full name
Date of birth
Email address
Phone number
Enquiry details
For employment applications and expressions of interest, we may also collect:
Your preferred role and employment type
Your availability and earliest start date
Your qualifications, skills and relevant experience
Your employment history
Your CV and any supporting documents
Other information you choose to provide about your suitability for employment
Please provide only information relevant to your enquiry or application.
We do not request medical history, referrals or clinical information through our website forms. Please do not submit patient information, medical records or unnecessary sensitive personal information using these forms.
If additional documentation is required, such as a referral, our team will contact you to arrange an appropriate transfer method.
3. Purpose of Collection
We collect personal information through our website to:
Respond to general or appointment-related enquiries
Book, change or follow up on appointments
Provide clinic information
Contact you in relation to your enquiry or care
Assess employment applications and expressions of interest
Consider applicants for current and future employment opportunities
Communicate with applicants about recruitment
We will not use your information for an unrelated purpose without your consent, unless permitted or required by law.
4. Recruitment and Expressions of Interest
When you apply for a position or submit an expression of interest, we use the information provided to assess your suitability for current or future opportunities at Clinic One and to contact you regarding your application.
Your application or expression of interest, including your CV and supporting documents, will be held on file for 12 months from the date of submission. During this period, we may contact you if a suitable opportunity becomes available. Submitting an expression of interest does not guarantee an interview or an offer of employment.
Access to recruitment information is limited to authorised personnel involved in recruitment and service providers supporting that process, subject to appropriate confidentiality safeguards.
After the 12-month period, we will take reasonable steps to securely delete or de-identify your recruitment information, unless continued retention is required by law or you have agreed to an extension. If you become employed by Clinic One, relevant information will form part of your employment records and be retained accordingly.
You may withdraw your expression of interest or request earlier deletion of your recruitment information by contacting the Practice Manager at admin@clinicone.com.au. Requests for deletion will be considered subject to any applicable legal retention requirements.
5. Storage and Security
Information submitted through our website is processed through our website provider, Squarespace, and may also be stored in Clinic One’s email and recordkeeping systems.
Access to submitted information is limited to authorised personnel who require it to respond to your enquiry, coordinate your care or manage recruitment.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include access controls and secure handling procedures.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law. Recruitment information is retained as outlined in Section 4.
6. Disclosure of Information
We may disclose your personal information:
With your consent
Where permitted or required by law
To service providers supporting our website, information systems, enquiry handling, care coordination or recruitment processes, subject to appropriate confidentiality safeguards
We do not sell your personal information or share it with third parties for their own marketing purposes.
7. Website Analytics and Cookies
Our website uses cookies to help it function effectively and provide a better browsing experience. Cookies are small text files stored on your device that may be used to remember preferences, analyse site traffic and improve website performance.
You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
8. Contact and Consent
By submitting a form through our website, you consent to Clinic One collecting and using the information provided for the purpose of your submission, as described in this policy.
For employment applications and expressions of interest, this includes assessing your suitability for current and future opportunities, contacting you about recruitment and retaining your information for 12 months from the date of submission, as outlined in Section 4.
Our website forms are not intended for urgent matters or clinical discussions. For urgent medical care, please contact an appropriate medical service. In an emergency, call 000.
9. Access and Correction
You may request access to, or correction of, the personal information we hold about you. You may also contact us to update your recruitment details or withdraw an expression of interest.
Requests can be made in writing to:
Practice Manager
Clinic One
4/49 Primary School Court
Maroochydore QLD 4558
We may need to verify your identity before processing a request. We aim to respond to all written requests within a reasonable timeframe. If we cannot provide access or make a requested correction, we will explain the reason, where required by law.
10. Privacy Complaints
If you have concerns about how your personal information has been handled, please contact our Privacy Officer in writing using the contact details above.
Please include sufficient detail for us to understand and investigate your concern. We will investigate your complaint and respond as promptly as possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
1300 363 992
11. Updates to This Policy
Clinic One may update this policy from time to time to reflect changes to legislation, our website or our information handling practices.
The most recent version will be available on our website.