Privacy Policy
1. Commitment to Privacy
Clinic One respects your right to privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose and store personal information submitted through our website hosted on Squarespace.
2. Information We Collect
When you use our website — including when submitting an enquiry — we may collect:
Your full name
Date of birth
Email address
Phone number
Residential address
Enquiry details
We do not collect medical history, referrals, or clinical information through our website forms. Please do not submit sensitive or health-related information using the contact form.
If additional documentation is required (e.g. a referral), our team will contact you to arrange a secure transfer method.
3. Purpose of Collection
We collect personal information via the website to:
Respond to general or appointment-related enquiries
Book, change, or follow up on appointments
Provide clinic information
Contact you in relation to your enquiry or care
We will not use your information for any unrelated purpose unless legally required or you have provided prior consent.
4. Storage and Security
Information submitted through our website is securely transmitted and stored by our website provider (Squarespace). Access to submitted information is limited to authorised Clinic One staff.
We take reasonable steps to ensure the security and integrity of your personal information, including access controls and secure handling procedures.
5. Disclosure of Information
We will only disclose your personal information:
With your consent
When required by law (e.g. subpoena, public health reporting)
To service providers directly involved in your care or enquiry, under confidentiality safeguards
We do not sell or share personal information for marketing purposes.
6. Website Analytics and Cookies
Our website uses cookies to help it function effectively and provide you with a better browsing experience. Cookies are small text files stored on your device that allow us to remember your preferences, analyse site traffic, and tailor content to improve overall site performance.
By using our website, you consent to the use of cookies in accordance with this policy. You can choose to disable cookies through your browser settings; however, this may affect the functionality of certain features on our site.
7. Contact and Consent
By submitting a form through our website, you consent to Clinic One using the details provided to respond to your enquiry and communicate regarding your care. You understand that this form is not intended for urgent matters or clinical discussions. For urgent medical care, please contact your nearest emergency medical centre.
8. Access and Correction
You have the right to access and request correction of the personal information we hold about you. Requests can be made in writing to:
Privacy Officer
Clinic One
admin@clinicone.com.au
4/49 Primary School Court, Maroochydore QLD 4558
We aim to respond to all written requests within a reasonable timeframe.
9. Privacy Complaints
If you have any concerns about how your personal information has been handled, please contact our Privacy Officer in writing. We will investigate your complaint and respond as promptly as possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
www.oaic.gov.au | 1300 363 992
10. Updates to This Policy
Clinic One may update this policy from time to time to reflect legislative changes or updates to our information handling practices. The most recent version will always be available on our website.